UNLOCKING INSIGHTS WITH OUR NEW AI-POWERED ASSISTANT - MEET THE DGC AFRICA INSIGHTBOT

DGC AFRICA is pleased to announce the launch of the DGC AFRICA InsightBot, an artificial intelligence-powered virtual assistant designed to enhance client and partner engagement with our comprehensive suite of industrial services. As the industrial sector continues its digital transformation, DGC AFRICA remains committed to integrating advanced technologies that enhance accessibility, responsiveness, and user experience.

ADDRESSING INDUSTRY CHALLENGES: THE NEED FOR RAPID, RELIABLE INFORMATION

In the demanding environments of mining, metallurgy, and heavy industry, timely access to accurate information is essential. Operational teams and decision-makers often encounter:

• Delays in accessing technical service information

• Complex navigation of broad service portfolios

• Limited real-time support across multiple regions

• Communication barriers impacting efficiency and issue resolution

The DGC AFRICA InsightBot has been developed specifically to help overcome these challenges, providing an intelligent, reliable, and scalable interface that supports better-informed decisions.

INTRODUCING THE DGC AFRICA INSIGHTBOT: ENHANCING CLIENT SUPPORT

Built on advanced language models, the InsightBot offers an intuitive and efficient experience for users across the DGC AFRICA website. Key features include:

COMPREHENSIVE KNOWLEDGE ACCESS

Visitors can explore detailed information across DGC AFRICA’s service divisions - Asset Integrity Management, Furnace and Smelter Services, Workforce Solutions, and Equipment Rentals - helping them understand solutions quickly and clearly.

TARGETED, CONTEXTUAL RESPONSES

Users can ask specific questions related to skilled labor supply, shutdown teams, or specialized equipment, and receive relevant, practical answers tailored to their needs.

MULTILINGUAL AND REGIONAL SUPPORT

The InsightBot provides support in several major languages, including French, Portuguese, Spanish, Russian, and Mandarin, and offers region-specific guidance across DGC AFRICA’s geographic footprint.

SEAMLESS NAVIGATION AND EXPERT ESCALATION

In cases where more complex issues arise, the InsightBot enables users to connect with the appropriate DGC AFRICA experts for further assistance.

REAL-TIME UPDATES AND CONTINUOUS LEARNING

Integrated with a regularly updated knowledge base, the InsightBot ensures all answers reflect the latest developments, service capabilities, and industry trends.

DRIVING INNOVATION IN CLIENT ENGAGEMENT

The launch of the InsightBot forms part of DGC AFRICA’s wider strategy to use artificial intelligence and automation to improve service delivery. By reducing response times and simplifying access to complex information, the platform supports:

• More effective planning and procurement

• Faster decision-making

• Reduced downtime

• Improved alignment between client requirements and DGC solutions

REINFORCING OUR CUSTOMER-FOCUSED APPROACH

The InsightBot reflects DGC AFRICA’s ongoing commitment to operational excellence and client service. In an environment where responsiveness and clarity are valued, this digital assistant enables clients to engage more efficiently with our business, reinforcing our position as a strategic partner in industrial services.

EXPLORE THE INSIGHTBOT

We invite our clients, partners, and stakeholders to experience the InsightBot directly by visiting the DGC AFRICA website. Available 24 hours a day, the assistant is ready to help users find accurate, relevant answers to their most common queries.

Let us help you navigate our solutions and unlock new value.

ABOUT OUR COMPANY, HISTORY, AND PARTNERS

Dickinson Group of Companies (DGC) was founded in 1910. Please visit our website for comprehensive information about Our Company – History, Vision & Values, Strategy, Global Alliances, Africa Footprint, Commitment to Safety, Anti-Corruption Policy, References, and Industrial Solutions.