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This is in line with the company’s current strategic focus, which seeks to leverage off DGC Africa’s dominant presence in Southern Africa in Zambia, Namibia, and the Democratic Republic of Congo, to expand into the other Anglophone (English), Francophone (French), and Portuguese-speaking countries throughout sub-Saharan Africa.
Furthermore, DGC Africa is customer-centric with the adoption of our group-wide "One Personalised Solution", underpinned by our range of high-quality niche services, with our superior technical expertise, delivery and customer service. This development is part of the same customer centric focus, we understand the diversity and multilingualism in our target market, enhancing all our customers’ experience in all their interactions with the company is of great importance.
Some of our objectives of the multilingual website are summarised below:
Ensure that our Francophone and Portuguese speaking customers are fully informed about our entire range of product and service offerings.
Strengthening of our "customer-centric" approach across language barriers, enhancing the bonds with our customers, and continuing to develop high added value solutions in collaboration with our customers, in order to anticipate their future needs.
Accommodation of a larger audience on our digital platforms.
Nurturing the same trust that has been earned throughout the company’s 110 years of existence in a wider base worldwide.
LEADING ASSET INTEGRITY AND INDUSTRIAL SOLUTIONS PROVIDER
DGC Africa is a leading asset integrity and industrial solutions provider to mining & metallurgy, glass, mineral processing, and manufacturing industries around the globe. The company’s key markets include sub-Saharan Africa, the Middle East, Russia, and other CIS Counties.
DGC Africa has an impressive range of inherent strengths that continue to ensure its success in the industry. These are:
An established client base among major international mineral-exploration, mining, metals smelting and mineral processing companies
A strong and established reputation in the market
A focus on providing specialist services to the major international mining, metals smelting, mineral processing and large manufacturing industries
Being globally one of the few businesses providing a niche range of specialised asset integrity management and industrial solutions
A client base with operations in a range of commodities and locations
Extensive experience and expertise in specialised furnace, industrial and mining services
High barriers to entry in the industry
A strong emphasis on safety and training
A highly experienced, stable, senior management team that is commitment to the expansion and success of the Dickinson Group of Companies, as one of the world’s leading specialist service providers to the mining, metals smelting and mineral processing industries;
The employment of in-house skills in the form of dedicated full-time employees
Established strategic alliances with leading technology partners from countries around the globe. Technologies include – Endoscopy & Infrared Thermography, Advanced Energy Projects, Refractory Armour Systems, Stud Welding Technology, Asset Management, Advanced Analytics Solutions, Analytics Software Platform, High-Pressure Water Jet Technology, Rotary Kiln & Mill Services, Fibreglass Reinforced Plastic (FRP) Systems and Wear & Abrasion Protection Solutions.
WE ARE AT THE SERVICE OF OUR CUSTOMERS
We will conclude this article by reiterating the words of our Chairman, Mr. Trevor Dickinson; “We are at the service of our customers, which is perfectly illustrated by our rebranding operation, involving full integration of all our subsidiaries, and our Dickinson Group of Companies "One Personalised Solution" slogan”.